Privacy Policy for Cana Life by Grupo Rojas

Effective Date: April 14, 2025

Cana Life by Grupo Rojas ("we," "us," or "our") operates the website www.canalifeexperience.com (the "Site") and is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information provided by users ("you" or "your") through our Site and related services, including property management, vacation rentals, and travel experiences in Punta Cana, Dominican Republic.

By accessing or using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We collect information to provide and improve our services, including:

a. Personal Information

  • Contact Details: Name, email address, phone number, and mailing address when you book a vacation rental, inquire about property management, or contact us.

  • Booking Information: Details related to reservations, such as travel dates, property preferences, and payment information (e.g., credit card details).

  • Account Information: If you create an account, we collect your username, password, and preferences.

  • Identity Verification: For property owners or renters, we may collect identification details (e.g., passport or ID number) to verify identity or comply with legal requirements.

b. Non-Personal Information

  • Usage Data: Information about how you interact with our Site, such as pages visited, time spent, and referral sources.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: We use cookies to enhance user experience, track Site usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

c. Information from Third Parties

  • We may receive information from booking platforms, payment processors, or partners (e.g., Airbnb, travel agencies) when you engage with our services through them.

2. How We Use Your Information

We use your information to:

  • Provide Services: Process bookings, manage properties, arrange tours, and deliver customer support.

  • Personalize Experiences: Tailor recommendations for vacation homes, excursions, or promotions based on your preferences.

  • Process Payments: Handle transactions securely through trusted payment processors.

  • Communicate: Send booking confirmations, respond to inquiries, and provide updates about our services.

  • Improve Our Site and Services: Analyze usage data to enhance functionality and user experience.

  • Marketing: With your consent, send newsletters or promotional offers. You may opt out at any time.

  • Legal Compliance: Fulfill legal obligations, such as tax reporting or responding to lawful requests from authorities.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors (e.g., payment processors, marketing platforms, or IT providers) who assist in delivering our services, bound by confidentiality agreements.

  • Business Partners: Travel agencies, tour operators, or rental platforms to facilitate bookings or services, only with your consent or as necessary.

  • Property Owners/Managers: For vacation rentals, we share relevant booking details with property owners or managers to coordinate your stay.

  • Legal Authorities: When required by law, such as to comply with court orders or prevent fraud.

  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring entity, with notice to you.

4. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption for payment transactions and secure servers for data storage. However, no online system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and using secure devices to access our Site.

5. Your Rights and Choices

Under applicable laws, including the Dominican Republic’s Law No. 172-13 on Data Protection, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your information, subject to legal retention requirements.

  • Opt-Out: Unsubscribe from marketing communications via the link in our emails or by contacting us.

  • Restrict Processing: Request limitations on how we use your data, where permitted by law.

To exercise these rights, contact us at [ info@canalifeexperience.com] or Plaza Coral II #102, Avenida Alemania, Punta Cana, Dominican Republic. We will respond within 30 days, unless extended as permitted by law.

6. Cookies and Tracking

We use cookies to:

  • Ensure Site functionality (e.g., maintaining your session).

  • Analyze traffic and user behavior.

  • Deliver personalized ads (if you consent).

You can disable cookies in your browser, but this may affect Site functionality. For more details, see our Cookie Policy [link to Cookie Policy, if applicable].

7. International Data Transfers

Our services are based in the Dominican Republic, but we may transfer data to service providers in other countries (e.g., cloud storage providers). We ensure such transfers comply with applicable data protection laws and include safeguards like standard contractual clauses.

8. Children’s Privacy

Our Site and services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent. If we learn we have such data, we will delete it promptly.

9. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law (e.g., tax records). For example:

  • Booking data is kept for 5 years to comply with tax laws.

  • Marketing data is retained until you opt out.

  • Inactive account data may be deleted after 2 years.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., booking platforms). We are not responsible for their privacy practices. Review their policies before sharing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on our Site with an updated effective date. Continued use of our Site or services after changes constitutes acceptance of the new terms.

12. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Cana Life by Grupo Rojas
Plaza Coral II #102, Avenida Alemania
Punta Cana, Dominican Republic
Email: [info@canalifeexperience.com]

We are committed to resolving any issues promptly. If you believe we have not addressed your concerns, you may contact the Dominican Republic’s data protection authority.